1. ORDER ACCEPTANCE
Submission of an order request, inquiry, or payment does not automatically constitute acceptance of an order. Orders may be subject to payment verification, purchaser verification, intended-use review, product availability, destination review, fraud screening, and other applicable compliance requirements. An order is considered accepted when Forge & Grace confirms acceptance and begins processing the order for fulfillment.
2. CANCELLATIONS BEFORE SHIPMENT
Customers who wish to cancel an order should contact Forge & Grace as soon as possible. An order may be canceled before shipment if processing and fulfillment have not been completed. Once an order has been processed or shipped, cancellation may no longer be available.
3. FORGE & GRACE CANCELLATION RIGHTS
Forge & Grace may decline, suspend, cancel, or refund an order when payment is not received or cannot be verified; purchaser or intended-use information cannot be verified; required documentation is not provided; the shipping destination is restricted; products are unavailable; or fulfillment presents a legal, regulatory, safety, fraud-prevention, security, payment-compliance, or other legitimate operational concern.
4. REFUNDS AND ACCEPTED PAYMENT METHODS
Forge & Grace accepts ONLY the following payment methods: Bank transfer or wire transfer, Zelle, or other payment methods only when expressly approved and provided directly by Forge & Grace. Payment instructions will be provided directly by Forge & Grace after an order or research-material request has been reviewed and accepted. Before sending funds, customers must verify all payment instructions through direct contact with Forge & Grace using our official contact information. Do not send funds based on unverified or unexpected payment instructions. Approved refunds will generally be returned using an appropriate method based on the original form of payment and circumstances of the transaction. Processing times may vary depending on the bank, financial institution, or payment provider involved.
5. PAYMENT AND TRANSACTION FEES
Unless otherwise required by applicable law, bank fees, wire-transfer fees, and similar third-party charges are the responsibility of the customer and may not be refundable.
6. SHIPPED ORDERS AND PRODUCT RETURNS
Due to the nature of laboratory research materials, products that have been shipped are generally not eligible for return or exchange unless Forge & Grace determines that the shipment was damaged, incorrect, incomplete, or otherwise eligible for resolution under this policy.
7. DAMAGED, INCORRECT, OR INCOMPLETE SHIPMENTS
Customers who receive a damaged, incorrect, or incomplete shipment should contact Forge & Grace promptly after delivery. Customers may be asked to provide the order number, photographs, and other information necessary to investigate the issue.
8. UNCLAIMED, REFUSED, OR UNDELIVERABLE SHIPMENTS
Customers are responsible for providing complete and accurate shipping information. Refunds or replacements for packages that are refused, unclaimed, or undeliverable will be reviewed individually.
9. DOCUMENTATION OR VERIFICATION FAILURES
Forge & Grace may request research credentials or intended-use information. An order may be declined, canceled, or refunded if required information cannot be verified.
10. PAYMENT REVERSALS AND DISPUTED TRANSACTIONS
Customers should contact Forge & Grace promptly if they believe there is an error involving an order or payment. Payment instructions will be provided directly by Forge & Grace after an order or research-material request has been reviewed and accepted. Before sending funds, customers must verify all payment instructions through direct contact with Forge & Grace using our official contact information. Do not send funds based on unverified or unexpected payment instructions.
11. RESEARCH USE REQUIREMENT
All Forge & Grace products are offered solely for lawful laboratory research and in-vitro scientific investigation. Products are not for human or veterinary use.
12. REFUND OR CANCELLATION REQUESTS
To request a cancellation, refund, or review of an order issue, contact: Forge & Grace LLC, Email: info@forgeandgrace.com, Phone: 336-388-6646.
13. CHANGES TO THIS POLICY
Forge & Grace may update this Refund and Cancellation Policy periodically. Changes become effective when the revised policy is posted on the website.